Family and business solicitors for all business and personal legal matters
      Established for over 155 years with offices in Spalding and Holbeach
A professional and personal service for generations past and future
Spalding Power Station

Calthrops Solicitors

Client Charter

Working together

We have various duties to you as our client, however we can only give best advice and service if the information you give us is accurate and complete.

In return we will;

  1. put your interests first when representing you;
  2. be polite and considerate in our dealings with you;
  3. find out from the start what you are hoping to achieve, and aim to make sure that your expectations are realistic;
  4. make every effort to explain things clearly, and in terms you can understand, keeping jargon to a minimum;
  5. agree with you the type of service you can expect to receive;
  6. tell you who will be handling your work;
  7. explain what the costs are likely to be;
  8. keep you informed of costs throughout so that you can work out if a particular course of action is worth following financially;
  9. respond within a reasonable time to your letters and phone calls;
  10. tell you about any developments and update you on progress as work proceeds;
  11. give you clear bills which show the work done and the amount charged;
  12. treat all clients fairly, and not discriminate against anyone; because of his or her race, sex, sexual orientation (sexuality) or disability; and
  13. keep what you tell us confidential, and refuse to act for anyone else if doing so could compromise that confidentiality.
Calthrops Solicitors News

Client Charter

  What to do if you have a complaint

Most people have a good experience with us, but things do sometimes go wrong. That is why we have a clear effective complaints procedure in place. Please let us know if you need to see this.

We pride ourselves on our quality of service. Please let us know when we do well and recommend us to your family, friends or business associates.